Privacy Policy For Our Water Restoration Company
Who We Are
Phoenix Water Damage Restoration provides water removal, drying, mold remediation, and related cleanup services. We serve homes and businesses across Phoenix, Arizona. This Privacy Policy explains how we collect, use, and protect information when you visit or interact with https://waterrestorationphoenixaz.com/. It also covers information we receive during calls, estimates, onsite work, and follow up. Our goal is clear: gather only what we need to deliver safe, high quality service, and handle it with care. Phoenix Water Damage Restoration was founded in 2015 by Samuel Turner & Lee E. Howard. By using our website or services, you agree to the practices described in this policy for Phoenix, Arizona.
Information We Collect
We collect information you provide, such as your name, contact details, and preferred times. We also collect job and property details, like the area affected, materials, and safety notes. Our team may capture photos, moisture readings, and other documentation needed for estimates, insurance, and quality control. We receive device and usage data, including pages viewed, general location, and browser type. Cookies or similar tools may remember preferences and measure site performance. When needed, we obtain information from service partners, such as insurers or subcontractors, to support scheduling, billing, or specialized work. We collect only what helps us deliver and improve our services.
How We Use Information
We use information to provide our services, schedule visits, and prepare estimates. We use it to create invoices, process payments, and support insurance documentation. We rely on it for safety planning, equipment tracking, and quality checks. Customer support uses your details to answer questions and coordinate next steps. We also analyze site activity to improve pages and fix problems. We monitor for fraud and abuse to protect you and our company. When required, we use information to follow laws, respond to legal requests, and keep records. Our goal is practical: collect what we need, use it responsibly, and retain it only as necessary.
Cookies and Similar Technologies
Cookies are small files saved on your device that remember settings and help our website function. Some cookies are necessary, for example to keep basic preferences or load pages. Others measure site performance and help us understand which content visitors find useful. A few may support features like saved forms. You can limit or clear cookies using your browser settings at any time. You can also set your browser to alert you before a cookie is placed. If you block cookies, some features may work differently or more slowly. We use similar tools that help with analytics and improving the visitor experience.
Sharing and Disclosure
We share information when needed to deliver service. This can include trusted service partners and subcontractors who help with drying, repairs, cleaning, or testing. With your permission, we may share documentation with insurers for claims. We share limited details with payment processors to complete transactions. We may disclose information to address safety concerns, prevent fraud, or meet legal or regulatory requirements. If we are required by law or a court order, we will provide only what is necessary. We do not sell personal information. We require partners who receive data to protect it and use it only for the agreed purpose.
Data Retention
We keep records for the time needed to run our business and meet legal and safety requirements. Retention periods vary by document type and the rules that apply. For example, project files, invoices, and insurance materials may be kept for several years for tax and audit purposes. Safety and equipment logs may be kept as needed to track compliance and manage risk. Photos, readings, and job notes are retained for quality control and warranty concerns, then deleted or archived. When records are no longer required, we remove or deidentify them using reasonable practices designed to protect your privacy.
Your Choices and Rights
You can ask to access the information we hold about you and to update it if it is wrong. In some cases, you can request deletion or ask us to limit certain uses, subject to legal and contractual limits. You can manage cookies through your browser settings. You may also choose not to provide some details, though that may affect scheduling or insurance support. To submit a written request, send a letter to our postal address. We will review your request and respond within a reasonable time. Please write to: Phoenix Water Damage Restoration, 1950 E Watkins St #140, Phoenix, AZ 85034, United States.
Security
We use reasonable safeguards to protect information. These include limiting access to staff who need it to perform their jobs, training employees on privacy and security, and using technical protections such as access controls, backups, and secure storage. We also apply physical safeguards at our office and job sites, like controlled areas and equipment management. We regularly review our practices and update them as needed. While we work hard to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we strive to reduce risks through layered, practical measures.
Children’s Privacy
Our services and https://waterrestorationphoenixaz.com/ are not directed to children under 13. We do not knowingly collect personal information from children. Accounts, project approvals, and payment arrangements are intended for adults or for authorized representatives of property owners, tenants, or insurers. If we learn that we have collected personal information from a child without proper consent, we will take reasonable steps to delete it. If you believe a child has provided us information, please contact us by postal mail so we can review and address the situation. We encourage parents and guardians to monitor online activity and teach safe practices.
Data Transfers
We may use vendors and service providers that process data in other cities or states. When this occurs, we use reasonable measures designed to protect your information during transfer and while in their care. These measures include written agreements that limit use of the data to the services we request, require confidentiality, and instruct vendors to follow applicable laws. We also assess vendor security practices where appropriate. Our goal is to keep your information protected throughout the service chain while still allowing us to deliver timely, high quality restoration services in and around Phoenix, Arizona.
Changes to This Policy
Phoenix Water Damage Restoration may update this Privacy Policy to reflect changes in our services, our practices, or the law. Any updates will be posted on this page, and the date of the latest revision will be shown at the top if available. We encourage you to review this policy from time to time so you understand how we handle information. If you continue to use https://waterrestorationphoenixaz.com/ after changes take effect, that will mean you accept the updated policy. If a change materially affects your rights, we will take reasonable steps to provide clear notice.
Contact Us
For questions about this Privacy Policy or to make a privacy request, please write to our postal address. Include your name, contact details, and a clear description of your request. Mail to: Phoenix Water Damage Restoration, 1950 E Watkins St #140, Phoenix, AZ 85034, United States. We will review your request and respond within a reasonable time, subject to legal and operational limits. Please do not include sensitive information that is not needed to handle your request. We use your contact details only to respond and keep records of the request as required.
Definitions
Personal information means details that identify or can be linked to a person, such as a name, contact data, or job records. Processing means any action taken on information, such as collecting, storing, using, sharing, or deleting it. Service providers and subcontractors are trusted companies or individuals who help us deliver our services under a written agreement. Cookies are small files stored on your device that remember settings and help the site function and measure performance. Usage data means information about how you use our website, such as pages visited and general device and browser details.
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