Terms and Conditions
Acceptance of Terms
By using https://waterrestorationphoenixaz.com/ you accept these Terms and Conditions as posted. If you do not agree, do not use the site or services. Phoenix Water Damage Restoration may update these Terms from time to time to reflect changes in the law, our services, or our practices. We will post the revised Terms on this page with an updated date if available. Please review them regularly. Your continued use of the site or our services after any update means you accept the revised Terms. These Terms apply to visitors and customers in Phoenix, Arizona and govern both website use and any service orders that reference or incorporate these Terms.
Services
Phoenix Water Damage Restoration provides water extraction, structural drying, mold remediation, cleanup, and related restoration services. We perform on site assessments to identify conditions, safety risks, and the scope of work. Findings can change as materials are opened and moisture is mapped, so scope is a good faith estimate, not a promise of exact results. We may use trusted third party vendors for specialized tasks such as asbestos testing, repairs, or contents cleaning. Availability and response times can vary by project size, building access, insurance needs, and location within Phoenix, AZ. We reserve the right to decline unsafe or unlawful requests.
Quotes, Billing, and Payment
Written estimates describe the expected scope and pricing at the time issued. Final invoices reflect actual labor, materials, equipment time, and any approved change orders required by site conditions or insurer direction. Deposits may be required before work begins or equipment is placed. Acceptable payment methods will be listed on the estimate or invoice. Payment is due as stated on the invoice. Late balances may incur reasonable fees or interest as allowed by law. If you dispute a charge, notify us in writing within ten business days of the invoice date so we can review. Failure to respond may delay resolution.
Insurance and Claims Assistance
We can assist with documentation such as photos, moisture logs, itemized invoices, and drying reports. We may, at your request, communicate with your insurer or adjuster to help explain the work performed. Insurer approvals, coverage decisions, and payments are made by the insurer, not by Phoenix Water Damage Restoration. We do not guarantee coverage, scope approval, or claim outcomes. You remain responsible for any amounts not paid by the insurer, including deductibles, exclusions, and depreciation unless later recovered. You authorize us to share necessary job records with the insurer for claim handling. Keep your policy details current and notify us of any coverage changes.
Scheduling, Access, and Site Conditions
We provide appointment windows based on route planning and job urgency. You agree to provide safe access to the property and to ensure utilities such as power and water are available unless unsafe. You confirm you have authority to grant access and to approve work areas. Please secure pets and keep minors clear of work zones. Hazardous conditions, undisclosed contaminants, or structural risks may require pauses, added protective steps, or outside specialists. We may stop work if conditions are unsafe, if access is blocked, or if approvals are missing. Additional visits caused by access issues or delays may result in added charges.
Health and Safety
Our teams follow training aligned with IICRC standards where applicable. We use personal protective equipment, containment, and negative air or air filtration when needed to manage dust, spores, and odors. We may apply EPA registered disinfectants in affected areas as appropriate to the conditions and product labels. We comply with local rules and codes in Phoenix, Arizona. Safety plans can change as new information emerges during mitigation. We may require asbestos or lead testing before disturbance of certain materials. You agree to follow posted signs and instructions, and to keep non essential persons out of work areas until cleared by our staff.
Customer Responsibilities
Please remove or secure valuables, fragile items, and irreplaceable contents from work areas when asked. Tell us about preexisting issues, known hazards, prior leaks, past remediation, and any unusual building conditions. Follow drying and safety instructions, including keeping equipment powered on and maintaining closed or open areas as directed. Do not move our equipment without approval. Report new leaks or odors at once. Provide timely access for scheduled visits and inspections. Review and approve change orders when needed so work can continue. Keep contact details current so we can reach you about scheduling, invoices, and claim questions. Your cooperation helps protect property and reduce delays.
Warranties and Disclaimers
We provide a limited workmanship warranty for the services we perform, for a reasonable period stated in your work order. The warranty covers defects in our labor, not normal wear or product defects. It does not cover preexisting damage, hidden conditions behind finishes, acts of nature, new water intrusions, or failures caused by third parties or by not following our instructions. Drying outcomes can vary by structure and materials. We do not promise future mold free conditions or full restoration of pre loss appearance. All other warranties are disclaimed to the fullest extent permitted by law. Your statutory rights, if any, remain.
Limitation of Liability
To the fullest extent allowed by law, Phoenix Water Damage Restoration is not liable for indirect, incidental, special, or consequential damages, including loss of use or lost profits. Our total liability for any claim related to a specific service is limited to the amount you paid for that service. This limit applies whether the claim is based on contract, negligence, or another legal theory. We do not exclude liability that cannot be excluded under applicable law. You agree to provide us a fair chance to inspect and, if appropriate, correct any issue before seeking other remedies, except in urgent safety situations.
Cancellations and Rescheduling
To cancel or reschedule, contact us as soon as possible before the scheduled visit. Because equipment and staff are reserved, cancellations with short notice may result in a reasonable fee to cover costs. If our team is on route or on site, a trip charge may apply. Emergency work often starts at once to limit damage. Once emergency work begins, charges for time, materials, and equipment already used will apply even if the project is later paused. We may reschedule due to unsafe conditions, severe weather, or events beyond our control. We will make a good faith effort to offer the next available window.
Intellectual Property
All text, images, graphics, and other content on https://waterrestorationphoenixaz.com/ are owned by Phoenix Water Damage Restoration or our licensors. Trademarks, service marks, and logos are the property of their owners. You may view the site for personal use. You may not copy, modify, publish, display, distribute, or make derivative works from our content without prior written permission. Any permitted copies must keep all notices intact. Third party marks that appear on the site remain the property of their respective owners. Unauthorized use may violate intellectual property laws. We reserve all rights not expressly granted in these Terms.
Privacy and Data
We respect your privacy. Our separate Privacy Policy, available on the site, explains how we collect, use, share, and protect information. During projects we may capture photos, moisture readings, and notes to document conditions, track progress, and support insurer reviews. We keep these records with the job file. We may share necessary documentation with your insurer or service partners at your request or as required for the work. Do not include sensitive personal data that is not needed for service. For questions about privacy or to exercise options described in the policy, please write to our postal address.
Third Party Links and Tools
From time to time we may reference tools, products, or resources from third parties for your convenience. We do not control these third parties and are not responsible for their content, policies, or practices. Use of any external tool or resource is at your own discretion and subject to that provider’s terms. We do not endorse or guarantee third party offerings. If you access a third party site, you do so on your own. Review their policies and instructions before use. Any issues with third party products or services should be addressed with the provider.
Changes to These Terms
Phoenix Water Damage Restoration may update these Terms to reflect service changes, legal updates, or business needs. We will post revisions on this page. Please check this page from time to time so you know the current Terms. If you continue to use https://waterrestorationphoenixaz.com/ after changes are posted, you agree to the updated Terms. If a change would materially affect your rights, we will take reasonable steps to provide clear notice. The date of the latest revision will appear on the page if available. Earlier versions may be kept for our records as required.
Governing Law and Dispute Resolution
These Terms and any disputes related to the site or services are governed by the laws of Phoenix, Arizona. Venue for any claim will be in the courts serving that location. Before filing a claim, both parties agree to a thirty day period of good faith negotiation to try to resolve the matter. During this time, each party will share key facts and proposed solutions. If no agreement is reached, either party may pursue lawful remedies. Nothing in this section prevents a party from seeking urgent court relief to protect safety or property where delay would cause harm.
Contact
Direct all questions or written notices about these Terms to our postal address. Include your name, contact details, the property address if different, and a clear description of your request. Mail to: Phoenix Water Damage Restoration, 1950 E Watkins St #140, Phoenix, AZ 85034, United States. We will review and respond within a reasonable time based on the nature of the request. Please do not send payment or confidential information unless requested for billing. Keep copies of your correspondence for your records. This address is used for legal notices and customer inquiries related to these Terms.
Severability and Entire Agreement
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in full force and effect. These Terms, together with any signed work order or written change order for your project, are the entire agreement between you and Phoenix Water Damage Restoration about website use and the specific services described. They replace any prior statements or discussions on the same subjects. No waiver of any part of these Terms is a continuing waiver unless stated in writing. Headings are for convenience only and do not change the meaning of the Terms.
Force Majeure
Phoenix Water Damage Restoration is not responsible for delays or failures to perform caused by events beyond our reasonable control. Examples include severe weather, floods, wildfires, public emergencies, labor shortages, supply chain disruptions, utility outages, or government actions. If such an event occurs, we will make a good faith effort to notify you and to resume work as soon as practical. Schedule changes or added costs caused by these events may require adjustments to the timeline or scope. Either party may pause performance while the event continues. This section does not excuse payment for work already performed.